FAQ

The Beauty Chef products work synergistically to amplify the benefits of each other so are able to be combined and consumed together. Our Essential—GLOW—is a nutrient-dense, bio-fermented powder designed for everyday use and can be combined with our range of Inner Beauty Boosts—COLLAGEN, HYDRATION, ANTIOXIDANT and ADAPTOGEN. The only exception is our OMEGA ELIXIR Inner Beauty Boost which as a listed medicine, must be enjoyed as per the directions on the label.

While our products do not contain nuts, we utilise a third-party manufacturing plant that produces other products which may include such ingredients. The manufacturing equipment is cleaned according to food-grade standards, however there is always the small possibility that traces of nuts are present from batch to batch.

We are unable to accept returns or exchanges for products other than those purchased directly from us at thebeautychef.com unless the product is of unacceptable quality and/or the product does not match the description provided (for example: on its packaging). Both of these are statutory guarantees provided under the Australian Consumer Law.

If the product fails to meet a statutory guarantee referred to above, please contact us at info@thebeautychef.com. Otherwise, if you purchased your Beauty Chef products from a department store, specialty retailer, another online store or elsewhere, please process your return with the original company of purchase, in line with that store’s return policy.

You can return or exchange products due to a number of circumstances, including if a product does not comply with a statutory guarantee contained in the Australian Consumer Law. Please refer to our Terms and Conditions on our website for further details.

If, however, you change your mind about a purchase, we will accept returns and exchanges for unused, sealed products that are in a re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the Australian Consumer Law). If you wish to return your product, please email info@thebeautychef.com and we will send an address for you to return your unopened product(s) to us. We must receive your returned product(s) within 30 days of your order together with a copy of your sales invoice/order confirmation. Please note that shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.

Because of the good bacteria in our inner beauty products, we recommend that you keep them refrigerated once opened and always use a dry spoon so as not to introduce any moisture into the product. If refrigeration is not possible, due to travel for example, ensure that your powder is kept out of direct sunlight and away from high heat. The unique fermentation process each powder undergoes ensures that these bacteria remain quite hardy and so should not be adversely affected if kept unrefrigerated for short periods of a few hours or so. Note however, that if you have left your product unrefrigerated for longer than a few hours, it’s best to leave it at room temperature and consume it within the month.

As GUT PRIMER does not contain the same live cultures as our other beauty products, once opened, it is able to be stored below 30ºC. Similarly, WELL SPRAY does not require refrigeration.

Whilst we have received feedback from some of our customers who have intolerances to some ingredients that they can take our products without concern, if you have a known intolerance or allergy, it’s important you speak to your healthcare practitioner before consuming The Beauty Chef products or making any dietary or lifestyle changes.

If you decide to take our products and you have a known intolerance, we recommend that you start with a very small dose—about ⅛ of a dose—and gradually increase your intake until you have reached the full dose.

Yes, the inner beauty powders contain natural flavours, making them delicious to consume. However, they are only used in quantities needed to improve the flavour profiles of the products. All flavours used are also of the highest quality, meeting stringent food safety regulations and standards. All ingredients used in the manufacture of our natural flavours are approved for use in the FSANZ Food Standards Code 2002 (including all gazetted amendments).

As a brand, we look long and hard at our ingredients and where they come from, staying true to our strict ingredient selection policy criteria and sustainability goals. On occasion, we find that due to drought, ingredient quality or availability, Australian ingredients do not meet our strict ingredient selection criteria which means we need to source these elsewhere. We are continually working to bring you more Australian ingredients in each of our products and we hope that in the future we are able to source Australian ingredients which meet our strict requirements. We do, however, acknowledge that not all the ingredients we wish to include in our formulas are grown in Australia because they aren’t suited to the Australian environment and growing conditions, meaning this could cause more damage to the Australian landscape—something we want to avoid to ensure we have ongoing sustainable supply chains using ethically sourced ingredients.

All of The Beauty Chef products are proudly created in Australia.

Our inner beauty products are made from natural, plant-based wholefoods that are naturally low in fructose. Furthermore, the fermentation process reduces fructose as the bacteria metabolise the sugars and causes the foods to become much more digestible and tolerated. Many of our products are also now certified “FODMAP Friendly” and therefore suitable for use if you have a FODMAP intolerance. 

With the exception of DEEP COLLAGEN™—which contains fish, and Flora Fix Balm™ and Probiotic Skin Refiner—which contain honey—all of The Beauty Chef products are both vegan and vegetarian and are not tested on animals.

We gluten and dairy test our inner beauty powders and boosts every batch to ensure they do not contain any traces—one of the many perks of our products being made right here in Australia! Our SUPERGENES™ range also doesn’t contain any gluten or dairy. However, as the capsules are unable to be batch-tested, we cannot refer to them as ‘gluten free’ or ‘dairy free’ here in Australia. 

Once you’ve set up automatic recurring payments at your chosen frequency (every 30, 60 or 90 days), your order will be processed and sent out on the next business day after each payment has been received. 

 All subscription orders qualify for free shipping and take 3–10 business days to be delivered. 

Any cart with a subscription product/s in it is not eligible for discounts other than those applicable to the subscription program. To redeem a discount code on a one-off product purchase, you’ll need to create a unique order that is separate from their subscription order. As we offer free shipping, no extra cost is incurred by doing this.

When it comes to beauty and wellbeing, consistency is key, so we’ve made it easier for you to receive your gut and skin health products regularly so you can set, and forget. 

A Beauty Chef subscription is recurring order, billed and shipped automatically at the chosen frequency, until cancelled or skipped.

Instead of buying a product as a one-off purchase and having to reorder each time you run out, you can purchase your chosen product/s as a subscription – setting up automatic recurring payments and deliveries at your chosen frequency; every 30, 60 or 90 days.

When subscribing to any single products, you’ll receive 10% off and pay upfront for the first delivery, plus anything else you wish to add to your cart.

Depending on your chosen delivery frequency, we’ll send you a reminder with your upcoming order showing the items, price and expected delivery date and you’ll automatically be billed to your authorised payment method, unless cancelled earlier than 3 days before the renewal date.

For every recurring order, you’ll also earn Inner Beauty Points if you are part of our Inner Beauty Circle Loyalty Program. Find out more about our loyalty program here.

Note that subscriptions can be skipped, adjusted or cancelled at any time via your customer account dashboard which you can log into here.

When browsing The Beauty Chef website, you’ll be able to select ‘Subscribe & Save’ when choosing a single product or ‘Subscribe’ when choosing a value bundle where subscription is available. 

The first step is to pick your size and/or flavour (if applicable) and nominate the quantity.

Then, choose how often you would like to receive the product; every 30, 60 or 90 days.                  

Note that you can continue to browse the website for any further products you would like to add to purchase. Complete your order by following the steps to the checkout.

Read more about our subscription offering  here. 

No, unfortunately payments via AfterPay are not currently supported for subscriptions.  

No, unfortunately these payment methods are not currently compatible with subscription orders.

Our secure checkout supports credit cards and PayPal when subscribing.

You will see a list of your subscriptions in a table and above this table you will find your ‘Ships To’ address. To change your shipping address, simply click ‘Edit’. Type in the address you wish to change it to and click ‘Update Address’.

Yes, you can! You can add products to a current subscription via your account dashboard.

Above the subscription you will see a pink button saying ‘Add Product’. Clicking on this will take you to a catalogue of our products where you can select which products you wish to include in your subscription.

Note that if you choose to shop directly from the ‘Shop All’ page and choose the ‘Subscribe’ option, this will create a new subscription that will be on a different schedule to any existing recurring orders within your account.

You can change the delivery date of a subscription via your account dashboard.

You’ll see the frequency and date of your next order just above each of your subscribed products. Simply click on ‘Edit’ here to change your next delivery date. 

All recurring payments will occur 30, 60 or 90 days from the new selected date based on your chosen frequency.

You can change the frequency of a subscription via your account dashboard.

You’ll see the frequency and date of your next order just above each of your subscribed products. Simply click on ‘Edit’ here to change your delivery frequency. You can choose from 30, 60 or 90 days.

Not all loyalty rewards are able to be redeemed against your subscriptions. 

Our loyalty program only allows for a $10 voucher to be used with subscriptions at checkout. You must use your points to redeem the specific subscriptions voucher (known as a ‘Subscription Only Voucher - $10’) before applying the code at either the checkout, or within your account dashboard towards an upcoming payment.

Unless stated, no other offer, discount or promotion code is able to be used when subscribing—unless you are redeeming reward points for the specific ‘Subscription-Only Voucher’ via our loyalty program. 

Our subscription offer already includes 10% off all single-product orders, plus free shipping and loyalty points earned. You are free to use any valid, unexpired promotion code on a standard one-off purchase during the offer window. 

Generic non-subscription loyalty vouchers ($5, $10, $15, $20) are also ineligible to be used when subscribing to a product/s.

The cut off for ongoing subscription adjustments (for example: skip shipment, cancellations, order restarts, address and product type changes) must be made through your customer account dashboard at least 3 days before your next payment schedule.

Orders can not be edited, cancelled or refunded once the order has been processed.

Notification of your next subscription order will be sent out 3 days before your next payment schedule to remind you.

Choose the products you would like to send as a gift and add these to your cart. On the checkout  page, tick the ‘PURCHASING AS A GIFT?’ option and add a personalised message with the recipient’s email address. Add the address that you would like the gift to be delivered to.

Be sure to enter your email AND your friend’s email in the correct fields. Then, complete your payment.

Once the  products are delivered to your friend or loved one, an email will be sent to their email address letting them know that they’ve been sent a gift. The email also contains your personalised message, plus a guide to the products you’ve selected for them.

You can track the order using the tracking link provided in the shipping confirmation email that you will receive once the order has been dispatched.

Similarly, you can track the order via our tracking page tracking page, which can be found in the footer of our site.

You’ll receive an email when the gift has been delivered to the recipient.

Yes! You can use a discount code as long as your cart meets the requirements of the particular code.

You can check the status of your delivery by using the ‘Track Your Order’ link in the footer of our site.Simply type in the tracking number that was included in your shipping confirmation email to find out where your order is at and when you can expect it to be delivered.

You’ll also receive an email when the gift has been delivered to the recipient.

No, unfortunately our subscription program cannot be used alongside our online gifting service.

GLOW Supercharged can be taken at any time of the day that suits you, it can be taken in water, smoothies or mixed into cold or room temperature food.

Yes, both men and women can take GLOW.

GLOW is produced from natural, plant-based, whole foods that are naturally low in fructose. Furthermore, the fermentation process reduces fructose as the bacteria metabolise the sugars and causes the foods to become much more digestible and tolerated. GLOW is also an approved “FODMAP Friendly” product and is therefore suitable for use if you have a FODMAP intolerance. 

Yes, GLOW contains natural wild berry flavour.

GLOW is suitable for people on a low FODMAP diet and is certified with FODMAP Friendly.

Yes, GLOW does not contain animal-derived ingredients.

Yes. GLOW does not contain dairy or ingredients derived from dairy.

Yes. GLOW does not contain gluten or ingredients derived from gluten-containing grains.

GLOW Inner Beauty Powder™ can be taken on an empty stomach or with food – it doesn't really matter. It can be mixed into a smoothie, made into protein balls (visit our recipe page here), or mixed into a glass of water before breakfast or for a mid-morning/afternoon snack.

Yes, COLLAGEN does not contain dairy or ingredients derived from dairy.

Yes, ANTIOXIDANT does not contain animal-derived ingredients.

Yes, both men and women can take ANTIOXIDANT SUPERCHARGED.

We have made some advancements in our exclusive Flora Culture™ fermentation process which has enabled us to increase the amount of fermented ingredients included in ANTIOXIDANT. As fermented ingredients tend to have a slightly sour or acidic flavour, we have had to make a few formulation changes to ensure ANTIOXIDANT SUPERCHARGED continues to be as delicious as it has always been.

Yes, both men and women can take ADAPTOGEN SUPERCHARGED.

Yes, ADAPTOGEN is suitable for people on a low FODMAP diet and is certified as FODMAP Friendly.

Yes, ADAPTOGEN SUPERCHARGED contains natural raspberry and kola nut flavours.

Yes, ADAPTOGEN does not contain animal-derived ingredients.

Yes, both men and women can take HYDRATION SUPERCHARGED.

Yes. OMEGA ELIXIR™ does not contain gluten or ingredients derived from grains containing gluten.

Yes, OMEGA ELIXIR™ does not contain animal-derived ingredients.

Yes, OMEGA ELIXIR™ contains natural vanilla, lemon and yuzu flavours.

OMEGA ELIXIR™ can be taken at any time of the day that suits you, it can be taken straight off the spoon or mixed into food.

Yes, OMEGA ELIXIR™ can be used by men.

Children Under 12 years: Most ingredients used in OMEGA ELIXIR may be consumed by children under the age of 12, however astaxanthin, for example, has very limited data available for this age group. We recommend seeking the advice of healthcare professional to check if this product is right for your child.

Children 12-16 years: 5mL once daily

Children 16 years and over: 5mL twice daily

No, the essential fatty acids are fragile, and heat breaks the bonds, therefore you need to add it to cold foods and drink or taken straight off the spoon.

Absolutely, we have split the dose as some people prefer to take it morning and night, however if you wish to take in one hit that is fine.

Absolutely. OMEGA ELIXIR can be taken with every other product within The Beauty Chef range if it is indicated for use. OMEGA ELIXIR is an essential fatty acid supplement; there is no requirement to take additional fish oil or plant-based oil supplements along with this formulation.

Yes, BODY does not contain animal-derived ingredients.

Yes, BODY contains natural flavours.

• Chocolate: contains natural chocolate and vanilla flavours, alongside raw cacao
• Vanilla: contains natural vanilla flavour alongside vanilla bean
• Berry: contains natural berry flavour alongside an organic berry blend and maqui berry

No, BODY does not contain added sugar. BODY contains a number of ingredients derived from fruit and vegetables that naturally contain small amounts of sugar; please see the Nutrition Information Panel on each flavour.

• BODY Chocolate contains 0.2g/serve
• BODY Vanilla contains 0.3g/serve
• BODY Berry contains 0.6g/serve

No, BODY is naturally sweetened with a small amount of stevia leaf extract.

BODY can be taken at any time of the day that suits you, it can be taken in water or added smoothies with a dairy or milk alternative.

Yes, BODY can be used by men.

All of our inner beauty products are highly nutritious supplements, however because there haven’t been any studies that specifically show them to be safe in pregnancy or when breastfeeding, we are not able to recommend their use during these times. We recommend seeking the advice of your healthcare practitioner before using. Whilst BODY is not a meal replacement, public health guidelines in Australia state weight loss or meal replacements are not recommended in pregnancy unless under the guidance of a healthcare professional.

Children Under 12 years: The ingredients in this product may be consumed by children under the age of 12, however we recommend seeking the advice of a healthcare professional to check if this product is right for your child. Please note, BODY is not recommended for weight control in children.

Children 12-16 years: ½ scoop (12.5g) Please note, BODY is not recommended for weight control in children. Use in conjunction with healthcare professional’s advice.

Children 16 years and over: 1 scoop (25g), 16 years and over are treated as adults from a dosage point of view.