WHAT IS PERSONAL INFORMATION?
“Personal information” means information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
TYPES OF PERSONAL INFORMATION COLLECTED
The types of personal information we may collect from you includes (but is not limited to): your name, postal address, email address, telephone or mobile phone number(s), information such as credit or debit card information, your opinions on our products and details of, for example, your skin routine if you use our online tool.
MANNER OF COLLECTION
We may collect personal information from you in variety of ways, including when you:
- sign-up for an account on our Website or when you manage/change your account information;
- place orders for and/or purchase our products;
- use our online tool to receive skincare recommendations;
- visit the Website, Facebook page and other social media webpages that we manage and provide comments;
- provide feedback on our products or customer service by, for example, email, phone or via our Website or social media pages;
- contact us by phone, email, post or via our Website enquiry forms;
apply for employment with us;
- subscribe to receive our newsletters or other promotional materials; and
sign-up to participate in surveys, competitions or other promotional activities.
- Please note that our promotions, competitions and surveys are usually subject to their own terms and conditions, which may also address additional privacy matters.
We may also collect your personal information from third parties. This may include (but is not limited to):
Your personal information will only be collected from third parties if it unreasonable or impractical to collect that personal information from you directly. If and when we do collect personal information from third parties, we will take reasonable steps in the circumstances to inform you of this collection and obtain your consent.
USE OF PERSONAL INFORMATION
The Beauty Chef may use your personal information for a number of purposes, including the following:
The Beauty Chef may use third parties to provide essential services on our Website or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties may include:
While these third parties are ordinarily Australian-based, please be aware that Shopify is located in Canada and its affiliated companies are based in the USA (so your personal information will be transferred to those locations).
Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Website and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.
STORAGE OF PERSONAL INFORMATION
The security of your personal information is important to us. We take such steps as are reasonable in the circumstances to maintain the integrity and store securely your personal information to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure.
When you enter information, such as credit card numbers, on our Website, we encrypt that information using secure socket layer technology (SSL). We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at email@example.com
The Beauty Chef sends by email Newsletters to those who subscribe to the service. Our Newsletters contain the latest product information, news and promotional offers. If you would like to unsubscribe, please email firstname.lastname@example.org or use the unsubscribe link in any electronic Newsletter we send to you.
ACCESS AND CORRECTION OF PERSONAL INFORMATION
You are entitled to access and correct the personal information we hold about you and to have any inaccuracies in the information corrected. However, in order to maintain the accuracy of your personal information, we rely on the quality of the personal information you provide to us.
If your personal information changes, or if you no longer desire our products or services, you may correct, update or delete your personal information by logging into your account or you deactivate your account by emailing us at or by contacting us using the Contact Details below.
If you would like to access any of the personal information we hold about you, you may do so by sending us an email to email@example.com or by contacting us using the Contact Details below and informing us that you wish to access your personal information.
There are some circumstances specified by law where we may refuse your request for access to your personal information. However, if one of these circumstances applies, we will provide you with a written explanation of the reasons for refusal, unless it would be unreasonable to provide that notice.
Once we receive your request for access, we will endeavour to respond to your request within a reasonable period after the request is made.
If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please email firstname.lastname@example.org or contact us using the Contact Details below and inform us of the nature of your complaint.
We will then investigate your complaint and endeavour to provide you with our response within a reasonable time. If, after receiving our response you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at www.oaic.gov.au.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on The Beauty Chef.
The Beauty Chef Pty Ltd
Suite 11/402 New South Head Road
Double Bay NSW 2028
Tel: 02 9363 1648
Last Updated: 25 May 2018