30-day Money Back Guarantee

Want to try a product from The Beauty Chef?

We’re so confident you’ll love our gut-friendly formulas that first-time customers can enjoy a 30-day money-back guarantee.

This means you can enjoy some time to trial our powders, elixirs and topical products commitment-free.
As long as it’s your first time trying the product you order, you’ll have 30 days to see if it’s right for you.



How do I lodge a return?

You will need to fill out a claims form online. Please lodge a return claim here (add link). Once our customer care team has processed and approved your return, they will contact you and provide a return address.

I have purchased from The Beauty Chef in the past but wish to try a new product. Does the 30-day money-back guarantee apply to the purchase of a new product?

Yes, if this is your first time trying a new product, you will be eligible for the 30-day money back guarantee.

When will I receive my refund?

Once your return has been received and processed, our team will immediately process your refund. Please allow 3-5 business days for this to appear in your bank account.

Do I need to cover the cost of returning the product/s?

The Beauty Chef will not cover the cost of shipping as per our terms and conditions (add link here). 

We recommend that you return your product via Registered Post. You assume any risk of lost, theft or damaged goods during transit; therefore, we advise you to insure your parcel. The Beauty Chef will not be responsible for packages lost or damaged in transit if you choose not to insure.

If a product I wish to return was part of a discounted set or bundle, will I receive the full price of that item?

If you return an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.