We are unable to accept returns or exchanges for products other than those purchased directly from us at thebeautychef.com unless the product is not of acceptable quality and/or the product does not match the description we provide (for example on its label or packaging). Both of these are statutory guarantees provided under the Australian Consumer Law.

If the product fails to meet a statutory guarantee referred to above, please contact us at info@thebeautychef.com and we will provide you with a remedy. Otherwise, if you purchased your Beauty Chef products from a department store, speciality retailer, other online store or elsewhere, please process your return with the original company of purchase in line with that store’s return policy.