Terms & Conditions
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery / Shipping
Deliveries in Australia generally take 1 to 5 business days, and international 3 to 14 business days. When you place an order you will receive a reply e-mail acknowledging that your order has been received and your payment card has been debited. In the unlikely event of delivery problems at our end we will keep you informed by e-mail of expected dispatch dates.
Returns / Exchanges
If you take delivery of a package and the contents have been damaged in transit, defective or incorrect. Please contact us by e-mail (firstname.lastname@example.org) as soon as possible to inform us of your wish to return your goods, and we will allocate you a return code which you must include in the package to ensure we process your return as efficiently as possible. You must also include your original order number, with your name and address. We will arrange for a replacement to be sent and refund the postage cost of returning the item to us.
Note: in the event that we send you a replacement for a damaged, defective or incorrect item, you must return the original item to us within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30-day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
It is your responsibility to meet the costs of returning the goods to us, and to take care that they are not damaged while in your care or in transit. If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
We strongly recommend that an insured or registered postal service is used for returns as we are not responsible for items lost or damaged in transit.
Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount in the same manner the original order was paid.